FAQs

Find answers to common questions aBOUT MIRRETTE.

Candle Care

How do I care for my candle?

To ensure a clean, even burn, trim the wick to ¼ inch before lighting. This keeps the flame steady and prevents smoke or soot. After extinguishing, recenter the wick while the wax is still soft to maintain an even melt. Always burn your candle on a flat, heat-resistant surface, away from drafts or vents, and allow the wax to fully cool before relighting. These simple steps help your candle burn beautifully from start to finish.

What is the average burn time?

Our candles burn for approximately 60 hours when properly cared for. For the best experience, burn for 3-4 hours at a time, allowing the wax to fully pool to the edges. This helps preserve the fragrance and ensures an even, lasting burn.

how do i prevent my candle from tunneling?

The first burn is key—always let the wax melt to the edges of the vessel before extinguishing. This sets the stage for an even burn every time. Keeping the wick trimmed and centered also helps maintain a smooth wax pool. Avoid burning your candle for too short a time, as this can create uneven melting.

what should i do if my candle starts to smoke?

If you notice smoke while burning, simply extinguish the flame, trim the wick to ¼ inch, and relight once the wax has cooled. Drafts can also affect the flame, so keep your candle away from vents or fans for the best burn. With these small adjustments, your candle will burn cleanly and beautifully every time.

Ingredients & Materials

What are your candles made out of?

Our candles are created with an all-natural soy-coconut wax blend, which burns cooler and longer than paraffin. As a renewable resource, this blend not only enhances your candle experience but also aligns with our commitment to well-being. It provides a cleaner burn, nourishing your space without compromising your health.

 

We use lead-free, braided cotton wicks for a gentle, even flame.

 

Please note that slight variations in color and small imperfections in the wax are natural and will not affect the performance of your candle. For the best experience, we recommend burning your candles within one year.

are your fragrances natural?

Our premium fragrances are a harmonious blend of essential oils and fragrance oils, designed to elevate your space and reflect the significant moments and milestones of your life. They are phthalate-free, vegan, and cruelty-free, and adhere to RIFM and IFRA standards for safety and purity.

Are your vessels reusable?

Yes, our glass vessels are designed with sustainability in mind and can be repurposed once your candle has burned down. Use them as elegant containers for fresh flowers, or display them as a stylish addition to your vanity. They’re also perfect for organizing makeup brushes or pens, helping you keep your space beautifully organized.

Shipping

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.

Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs may vary based on location.

How can I track my order?

Once your order ships, you will receive a tracking number via email to monitor your package's progress.

Refunds and Returns

What is your return policy?

We accept returns within 30 days of purchase for unused and undamaged candles. Please contact our customer service for return instructions.

Can I get a refund if my candle arrives damaged?

Yes, if your candle arrives damaged, please contact our customer service team with a photo of the damage, and we will arrange for a replacement or refund.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned item.

Partnerships

Do you offer a sampling program?

We don’t offer a formal sampling program. If you are interested in promoting Mirrette via social media, please send our team an email at press@mirrettehome.com to discuss further. 

Do you offer any referral discounts or programs?

Yes, we have a referral program for select partners. Contact us at press@mirrettehome.com for more information.

I want to partner with Mirrette.

We’re always looking for new partnership opportunities. Please email our team at hello@mirrettehome.com and let us know what you have in mind. 

Still have questions?

Feel free to reach out to us.

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